Start your IT service management career today
Providers of IT services can no longer afford to focus on technology and their internal organisation alone, they now have to consider the quality of the services they provide and focus on the relationship with customers.
IT service management in the broader sense overlaps with the disciplines of business service management and IT portfolio management, especially in the area of IT planning and financial control. ITSM is generally concerned with the "back office" or operational concerns of information technology management. Both the Advanced and Higher Apprenticeships in IT Service Management are designed to develop both knowledge and competence in IT service Management.
As competence is assessed in the workplace, the apprenticeships will help your organisation develop a competent workforce suited to your service management and business needs. Apprentices will receive diplomas in ICT professional competence and ICT systems and principles alongside ITIL® foundation qualifications.
To find out more, access our ITIL and Service Management apprenticeship programmes below.
ITIL and Service Management Apprenticeships:
For more information call us on 01672 861 073.